top of page

Refund Policy

REFUND AND RETURN POLICY

----

DATE OF LAST UPDATE: JANUARY 22, 2021

 

Returns

All original paintings, commissions, and fine art prints are final sale.

If your original artwork is damaged during shipping, please contact us immediately at info@shawnmckinney.com with photos of the packaging and the damaged artwork. We’ll determine the next steps for a return, repair, or replacement (if applicable).

 

If your fine art print is incorrect or defective, please take photos of the defective print and the packaging. Please email the photos to info@shawnmckinney.com and we’ll gladly work with you to replace your purchase.

​

You will have 7 days from the date of delivery to request a replacement or refund (if applicable). You may return any Product (as defined below) purchased on shawnmckinney.com in accordance with the terms below:

​

  • A return authorization must be requested within 7 days of your date of delivery. You must contact us at info@shawnmckinney.com with proof of purchase to request and receive an RMA.

  • The return authorization number must be included along with your returned product. 

  • Once an RMA is received, please return the item and email us back with the RMA and the tracking number so we can track your return.

  • You must return the Product to the address provided to receive a refund at your cost within 14 days of receipt of RMA.

 

Additional terms and conditions:

  • Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

  • Unless your purchase was incorrect or damaged, you are responsible for and must prepay all shipping charges, and you assume the risk of loss or damage to the returned Product(s) while in transit back to shawnmckinney.com.

  • If you return Product to shawnmckinney.com (a) without a return authorization from shawnmckinney.com or (b) without all parts and accessories originally included with your purchase, shawnmckinney.com retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

  • If the product is inspected and determined to be in good physical condition, shawnmckinney.com retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

 

Non-returnable items:

  • Original artwork

  • Commissioned artwork

  • Signed fine art prints

  • Art prints

 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase without first contacting info@shawnmckinney.com to receive an RMA number and return label (if applicable) or providing a tracking number.

 

There are certain situations where only partial refunds are granted (if applicable):

​

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically apply to your credit card or original method of payment within 10 (ten) days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. 

 

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@shawnmckinney.com.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shawnmckinney.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Still have questions about your return? Please contact customer service at info@shawnmckinney.com or call (646) 543-2671 and we'll be happy to assist you.

----

bottom of page